Placing an order can be done from the website. Should you place an order from the website, you have to be sure that personal data is correct and updated. VACKER LLC suggests the Customer to proof-read his/her details before validating an order. VACKER LLC is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
You can expect your order to be processed within 3 working days, provided the items are in stock and there are no problems with payment verification.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. VACKER LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications of payment or information before accepting any order. In such case proper notification will be done to you within 2 working days.
VACKER LLC will keep you informed of your order status via e-mail. All tracking information will be emailed to your once your order has processed or changed status.
VACKER LLC currently offers COD (“Cash on Delivery”) payments and PayPal. However, Cash on Delivery option is only applicable within United Arab Emirates. Any order outside UAE the order will be processed only after the receipt of 100 % advance payment.
In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. VACKER LLC or its associated partners and employees cannot be held responsible in such a scenario or circumstance.
VACKER LLC reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. VACKER LLC also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.
The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is stored in VACKER LLC data base.
After order acknowledgement by us, orders may take up to 3 full business days to be processed, picked and packed before it is shipped.
Vacker LLC is closed on weekends (Fridays and Saturdays) and all other public holidays. All orders received on Friday and Saturday will begin processing the following Sunday.
Due to type, nature or origin of ordered items, different items ordered by a customer in a single order may be dispatched in multiple shipments. In such a case, the customer will receive multiple shipments at different times. Also it is possible that in such cases of multiple shipments, multiple transaction postings may appear on your credit card statement.
It might rarely happen that even though the website may show stock availability, but the product may not be available in stock. This happens mainly because we have multiple sales channels and data synchronization may be delayed at times. In case a customer orders an item and if we realize that the items is not available in stock, we will be informing the customer before acknowledging the order. Customer will have an option for refund or to wait for the new stock.
It may happen that the ordered item will be dispatched by a third party including our different offices or our associate companies. This is mainly done to expedite the process and those parties do not undertake any direct responsibility with the customer. All responsibilities rest with us and all communication by the customer will continue to be with us only.
Shipping confirmation: a shipping confirmation with your tracking number will be sent to the email address you provided at time of order.
Domestic shipping: Please allow 7 to 10 business days for your order to arrive. Orders with standard shipping terms are done via courier services such as Aramex, First flight or any other companies being used by us.
International shipping: Please allow 10 to 15 business days for your order to arrive. Orders with standard shipping terms are done via courier services such as Aramex, First flight or any other companies being used by us.
Typically packages will be delivered to address given by the customer, provided that we have received and processed your payment. Delivery charges may apply to all orders unless otherwise stated. Standard Delivery timelines may not apply to all the orders. All items will be delivered by any of the courier companies assigned by us.
A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
Website will not deal or provide any services or products to any of OFAC (Official of Foreign assets Control) Sanctions countries in accordance with the law of UAE .
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