Frequently Asked Questions (FAQ)

Do you have a Physical Store? Where is your store?
Yes, we have a physical store. Our physical store is located at 322, RKM Building, Room No. 306, Hor Al Anz East, Near Al Qiyadah Metro Station, Deira, Dubai.

What about support or any interaction I need with the store?
We are giving more importance to interacting with customers. We have live chats with customers from Monday-Friday (8.30 am to 6.00 PM UAE time, Friday only up to 12:00 PM UAE time). During non-office hours you can drop an email at and we will respond within one working day.   

I need to speak directly with a Sales Team, how can I do that?
Our Customer Service Team has live Chat sessions with Customers. Otherwise, you can contact us via telephone at +971  42 66 11 44. Our Full contact details are mentioned on our website.

What countries does Vacker Group operate in?
Right now, we are directly dealing from our main office based in Dubai, United Arab Emirates. However, we have regular customers from around the world. Shipment of products to you will happen either from our Dubai stores or from our associates around the world.

What is the shipping cost for international orders?
The shipping charge varies depending on the weight and distance from the destination country.

Can my order be delivered internationally?
Yes, we have an international shipping facility all over the world.

Do I have to pay Customs or other fees?
Yes, customs charges, taxes, duties and any clearance charges in your country have to be paid by you to the courier agent except if you are located in the United Arab Emirates.

What kind of payment methods do you accept?
Bank transfer and all major credit cards.

What are the different types of products and Services supplying Vacker Global?
We are supplying products for industrial, commercial, and residential applications such as Sensors, data loggers, Measuring Instruments, dehumidifiers, humidifiers, etc. For further inquiry about our Products and Services please visit our website.

The item I want is out of stock. What do I do?
We are keeping stock of the most commonly demanded products. For all other products generally, we will try to deliver the products within 2-3 weeks. For special items, you may have to get in touch with us to confirm the delivery period.

Do you have extra charges for delivery?
The shipping charges are calculated while placing the order depending on your location, size, the weight of the items, etc.

What if the item I received was damaged?
We generally take attention to packing and delivering our products. Unfortunately, if you receive the product in a damaged condition, please inform us at Also, see our return policy.

Can I place an order outside the GCC?
Yes, we are delivering the products all over the world.

Can I come and try on the items before I buy them?
You can come and try the regular products subject to stock availability. Please, note that all the items may not be available for display. Hence, please check with us before you plan your visit.

How Soon Can You Deliver My Order?
 If the items are in stock, we can deliver the products within 3-5 days in UAE and within 7-10 days around the world. For out-of-stock products, delivery time will be 2-3 weeks.

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